3 Messages
Having issue accesing .mil websites
I can NOT access certain *.mil websites (e.g., health.mil, disa.mil, idco.dmdc.osd.mil, tricare.mil, etc.) on my home network across all my devices. This just SUDDENLY started a few weeks ago -- I have been in contact with xfinity support and we have not found a solution.
These websites currently work on other networks (e.g., library's WiFi, neighbor's Wifi, my phone's hotspot), just not on my home network.
Also affects multiple devices, any device on my network cannot access these sites.
I've contacted the .mil infrastructure employees and they said that they aren't seeing our IP address hitting their firewall, so we are certain its an ISP issue.
This is my network information:
- Current Router model: xFi Xfinity Gateway
- Stock IP and DNS information (out of the box)
- Have tried on multiple (personal) modems and routers
I am seeking some guidance on this, so I can access these .mil websites again.
Accepted Solution
user_zwox3b
3 Messages
3 months ago
UPDATE: The domains seem to be working again. The cases were escalated several times to higher level support and eventually a security engineer on the national team was able to work on it. It spent 3 days with them and they eventually resolved the issue. I was not told the details of the fix but whatever they did resolved my issue.
0
0
user_zwox3b
3 Messages
4 months ago
To add: I've talked to xfinity support, called several times, and they said this should be elevated to a network engineer but they just close the tickets/have not received updates and its been a week since the last tech contact us
0
0
XfinityThomasC
Official Employee
•
2.4K Messages
4 months ago
Hello, @user_zwox3b
Could you please send our team a direct message with your full name and full address? To send a direct message:
1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon
2. Click the "New message" (pencil and paper) icon
3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)
4. Type your message in the text area near the bottom of the window
5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!
0
0
EG
Expert
•
109.9K Messages
4 months ago
@user_zwox3b @XfinityThomasC
Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.
0
EG
Expert
•
109.9K Messages
3 months ago
@user_zwox3b
Thank you for returning with the update. Hope things hold up for you ! Best of luck ! Your marked "Solved" topic is now being closed.
(edited)
0
0