Visitor
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1 Message
having down/up speed issues after setuping new XB10 with a 2gb plan
a few hours ago I changed my plan online from 1gb to 2gb, got a XB10 from xfinity store. setup has mostly been a breeze, but wondering if there is a bootfile issue or other config problem. in the xfinity app it says i'm getting 120% downloads speeds of a 1200Mbps plan. I should be on the 2gb plan. also when I log into my xfinity account under plan details it says "Plan: Speeds up to 100". If i click "change plan" it says my current plan is the 1gb plan.
XfinityDilary
Official Employee
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4K Messages
5 hours ago
Thanks for providing those details, user_ga8f53. I can definitely understand the concern, especially since you just upgraded to 2 Gig and the app and website are still showing information from your previous plan. Since the Xfinity app is testing against a 1200 Mbps tier and the website still shows the 1 Gig plan, it’s possible the recent plan change hasn’t fully updated across the account yet. We’d be happy to take a closer look and confirm whether the 2 Gig order completed successfully and whether your new XB10 is provisioned for the correct speed tier. Are you currently seeing speeds above 1 Gig on a wired speed test, or is the Xfinity app the only speed test you’ve tried so far?
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