2 Messages
have Xfinity giggit extra plan but speed test shows only 200 mbps...Why??
I am an Xfinity user and noticed my upload/download speeds are NOWhere near the 1 gigabit speeds that are mentioned on my bill.
i am renting a cable modem from Xfinity as well (i do have voice option but probably won't be needing it much more). i know the cable modem is white but can't make out brand name, etc.
per a speed test on the internet i am getting 200 mbps, not 1 gig. So why am i not even getting 1/5 of the speed...i can see it being close to 1 Gig but 200 is not even close!!
So what is going on and how can i get the speeds as mentioned on the plan that i have??
tvilfroy22
2 Messages
3 months ago
Well did some speed tests after having the xfinity app reset my cable modem and now only get 16 mbps, which means the reset made the system WORSE than it was before.
just be nice to get the advertised speeds that i am paying for....and can't seem to get any xfinity person who knows what to do to fix this issue! Very frustrating and annoying!!
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XfinityChelseaB
Official Employee
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1.6K Messages
3 months ago
Hello @tvilfroy22, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.
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EG
Expert
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109.9K Messages
3 months ago
@tvilfroy22 @XfinityChelseaB
Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.
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