Visitor
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2 Messages
Have to reset the router multiple times a day.
Have to reset the router multiple times a day. Things that are hard-wired stay working, but the wi-fi things in my home go down. Been going on for months. Tired of it.
Visitor
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2 Messages
Have to reset the router multiple times a day. Things that are hard-wired stay working, but the wi-fi things in my home go down. Been going on for months. Tired of it.
XfinityChelseaB
Official Employee
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1.8K Messages
20 days ago
Hello @user_rg1zls, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.
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EG
Expert
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111.5K Messages
19 days ago
@user_rg1zls @XfinityChelseaB
Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.
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user_rg1zls
Visitor
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2 Messages
19 days ago
No solution yet and reaching customer service is incredibly difficult. I just was a fix for this or a replacement router. The router I have is 2-3 years old.
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