SeanCorrain's profile

New Poster

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2 Messages

Wed, Dec 30, 2020 5:00 PM

Has anyone been experiencing infrequent outages this month ?

I live in Eugene OR, and there are no reported outages, and yet I am noticing that my internet selectivly works. So when I unlock my computer and open my browser, it takes around 3 minutes for my search to complete. I also notice that Spotify is saying "lost connection" and more. I am having to restart my X-fi router 2-3x per week, and it helps at first .... but then it slows down and times out again. 

 

I am not sure if I am dealing with an xfinity issue, or if it has anything to do with Apple's D*mn  Big Sur update (because I have been in a world of issues since Sept. when I updated) 

 

Your input, expereince, and ideas will help me to maybe come to a comclusion. 

Responses

New Poster

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1 Message

6 m ago

I'm having the same issue in Corvallis, but it's to the point that my internet goes down like 9 times a day. Their tech support hasn't been any help at all. I'm at the point where I might just go with a local internet provider. 

New Poster

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1 Message

6 m ago

Yes been rebooting comcast router multiple times a day for last week or so.   Couldn't get it to come back at all for several 6 or 7 hour periods randomly during the week.  Fortunately kids aren't in school this week but they start back Monday.   It might be time to switch to ATT.  

 

New Poster

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1 Message

5 m ago

Yeah,  Im in Brunswick, ME and since the morning of Chrismas Eve ive been having either extremely slow internet or it cuts out.  rebooting the modem will get me connected again for a random amout of time but the speed is still slow.  When it has cut out the status lightson the front of the modem says that it is still connected in both up and downstream directions too, but i have no internet even with a device pluged into it directly with an ethernet cable. the so called "internet troubleshooting" on the xfinity website says "everything is fine".

Its almost like they are blocking me but the hardware still says im connected.  

Official Employee

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2.9K Messages

5 m ago

Greetings, @SeanCorrain! I appreciate you taking the time to reach out to us here on the forums. I hope you are having an amazing day! I apologize to hear of the issues you are running into with your internet. We understand with how things our these days with work or schooling from home and reliable internet is a must! We would like to have a look into your signals and help see if it's from outside or something else. Can you please send me a PM with your first and last name so I may further assist you?

 

To send a private message, please click my name "ComcastMichael" then select "Send a Message" on the right side.

 

I am an Official Comcast Employee.
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