Visitor
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3 Messages
Hardware I Returned Still on My Bill
I have the receipt and tracking number confirmation saying the Gateway router was returned. I look at my bill online, and it says I still have 2 devices. I want the Gateway Device removed.
Visitor
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3 Messages
I have the receipt and tracking number confirmation saying the Gateway router was returned. I look at my bill online, and it says I still have 2 devices. I want the Gateway Device removed.
XfinityQue
Official Employee
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697 Messages
4 hours ago
@user_413c82, hello there and thanks for reaching out. I understand your concerns. We currently have an open chat with you and this concern can also be addressed in that same chat until we get things all handled. While we do appreciate your contribution to our community, you may continue in our private DMs. Thank you for being the best part of Comcast.
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