Visitor
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2 Messages
Hard to cancel the service
Need to schedule a callback for cancellation, I scheduled twice but I they never happened. I think they just neglect such request.
You can’t find a real Agent if you select cancel the plan, the only option is the stupid callback appointments.
i think they just try to keep charging :)
EG
Expert
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112.7K Messages
2 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityChristy
Official Employee
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2.2K Messages
2 days ago
Hello, thank you for reaching out via our Xfinity Community Forums. I am sorry to hear you are looking into closing your account, but we can not schedule a phone call for you. Our team here on can help make that change. We can also help with any billing or service concerns. To get stated, please send a direct message with your full name and address.
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XfinityChristy
Official Employee
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2.2K Messages
2 days ago
To send a "Direct Message":
Click "Sign In" if necessary
Click the "Direct Messaging" icon at the top of the page (it looks like a text bubble)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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