Visitor
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1 Message
Half speeds at best
I have been paying for 1100MB downloads for 2 years, it's ALWAYS half of what I am paying for or less. And it's getting worse as this week the best speed was 220, The poorly programmed AI assistant is useless, and I can never get a person on the line for support. It's NOT my modem, as I replaced it last year and it can handle 10GB download speeds. I use Cat 6 ethernet cable to make sure Wifi is not the issue and have a new gaming PC where I get full Gigabyte connections at a friend's house using AT&T fiber. Where I moved from, if you paid for a certain speed, you got that or more, but here they put the "up to" in the tagline and use that as an excuse for [Edited: "Language"] service.
I tried dropping the speed to pay for what I am getting once, but then it got even slower!!
Why can Xfinity NOT deliver speeds as promised?!?!?! I am switching as soon as the new providers open in my area. I have had several ISP's across the nation, and this service is hands down the worst of all of them.
XfinityBenjaminM
Official Employee
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2.7K Messages
7 hours ago
Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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EG
Expert
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115.9K Messages
2 hours ago
@HalfBlex @XfinityBenjaminM
Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.
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