Hackers and tormentors

@user_4469e9 

Also,  you might want to notify either your local police department or the FBI because what they're doing is illegal especially if they tampered with your banking information.  And, make sure you contact your bank with information so that they can be on alert to any unusual activity in your account.  As far as your computer goes, you need to set up a firewall and you need to get a good anti-virus program and run it on your computer while you are disconnected from the internet; it may take a while to run so let it do its thing.  If you have a PC with Windows it comes with a great firewall and a decent anti-virus program.  And there is even Ransomware protection that you probably should turn on.  Also, make sure your computer is up-to-date with all its updates from Microsoft.  Your router needs a very strong password that's not your kids/dog-cat/any family members name.  Take a look here to read about strong passwords.

Please keep us informed as to what is happening so that we will know in the future how to take care of situations like this.

We been dealing with the same thing and we are not the my ones seeing many that been dealing. Our Wi-Fi devices stuck in remote network workstation our phones as developers mode. No matter how many times we have reset , wiped, bought new devices it just comes back.  we have been with Xfinity since they were TCI cable and Verizon since flip phones. Have never had such a negative experience with both ever and no help only just a bigger bill !!! But they sure in it when u don't pay on time for ur simple just trying to figure out [Edited: "Language"] is going on n why data being maxed out when we can not even use. Just know it is remote believe it hack through cell tower n some geo fence. Our phones stuck in developers mode. What th some Apache open source OS system. VZ blames Xfinity n visa versa. This has ruined our lives in many ways. [Edited: "Solicitation"]. It's pretty bad when u watch ur whole life get uploaded to some cloud u don't know anything about n then ur fingerprints. So sorry to hear this late but seems we are not only ones . 

@Donedonedone234567 You won't get anywhere with a lawsuit.  The ISP provided connectivity, their gig is done and the service was provided.  Phone exploits?  Well, android had 4 bad ones last year, apple had two this year.  I'd guess nobody is done with exploits any time soon.  In data breach cases where a company actually loses private information, that comes down to "here's a Denny's coupon, and a discount for credit monitoring for a year".   That's the way the court system goes.

For the criminal part of it, an AG won't investigate for a consumer.  A business that can track and log who's doing it, if they spoon feed a DA with logs, a DA might prosecute IF it's in the USA, but the DA isn't going to collect the data and they have no resources to do it.

If your phones are actually rootkitted, you have to swap those.  There's a boot rom that is flashed and recovery/virus/kit removers aren't going to get you back to factory.  They're compromised. You're not changing that without reprogramming it.  Verizon store might be able to reflash it if they have the equipment, but you'll want different hardware ID's on the device after it's compromised (your phone is probably cloned too) and they can't legally/won't do that, so swapping it out is the way to go.  That goes for all cell phone enabled devices.  Don't reconnect them to your compromised network until your network is secure or you may just reinfect them.

If you are going to 'sanitize' your network, this is an all or nothing process, not one device at a time.  Everything off.  Reformatting all drives including blowing away diagnostic and recovery partitions.  You might have to buy software again depending on the OEM version (windows).  Other devices/IOT/camera/outlets/printer/streaming gear are special cases.  Perhaps recoverable, perhaps they are untrusted garbage now.  It depends on the hardware. 

One thing is for sure though, if you have to control or configure it with a "Phone App", it's junk.  Don't buy it.  Don't use it.  (yes Xfinity, app enabled equipment too).  The phone is the least secure device you own and now your app is talking to an unknown server with unknown security you can't audit, quite possibly in another country.  Same goes for cloud storage/backup "Anything".  If you aren't controlling your ones and zeros, someone else is, and always remember that YOU are the product.  Local control for everything from now on.

Advice is cheap, but doing it right isn't.  Neither is losing everything you have financially, which is what can happen.  If you aren't comfortable installing OS software, and setting up a secure network with a firewall appliance, you can contract someone to do it.  Rates will go anywhere from $100-175/hour depending on your market.  You'll be buying firewall and WiFi equipment too.  I'd look for local security contractors and independents on linkedin.  There is no remote web company or service that can do this for you.  It's a local "hands on" operation.  They can also preload equipment for you, network it, and you just take it home.  There will be a learning curve on your part too. 

Same issue here gone through multiple multiple factory resets, new modems, then h had a tech bring a new modem, still have unknown devices logging into my router.

Same here

xfininity hacked

Same here

iphone hacked and tracking 

Miya also a hidden network in my home

The same thing has happened to me, the hackers have even accessed my _landline_ (service provided through Xfinity) and have managed to completely wipe out my bank accounts. Xfinity is doing nothing to help. I hope you get some answers, and that xfinity sees this and does something about it.