Frequent Visitor
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14 Messages
Guilded app images blocked?
I use the chat app Guilded and recently my xfinity wifi seems to be blocking access to its image server so I can only see images on the app if I turn wifi off on my phone or use another wifi. Is there some way I can change the settings so it doesn't block the images?
EG
Expert
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107.1K Messages
12 days ago
Sometimes sites / servers get blacklisted when they shouldn't be. As a possible temporary workaround, you could try disabling their Advanced Security feature and see;
https://www.xfinity.com/support/articles/using-xfinity-xfi-advanced-security
(edited)
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XfinityRoberto
Official Employee
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1.5K Messages
10 days ago
Hi there @c33j. I am sorry to hear that images from the Guilded App are being block. You are in the right place and I am happy to assist you today. Are you experiencingthis with other devices?
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EG
Expert
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107.1K Messages
10 days ago
@c33j
Did you get a chance to try that workaround / test ?
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EG
Expert
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107.1K Messages
7 days ago
Trying it for a minute is the only way to know for sure if it is the cause. It's completely safe to do ! If it is the cause, I will share the method of reporting it.
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EG
Expert
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107.1K Messages
2 days ago
@c33j
Try contacting this team about it. They handle blocking issues;
Comcast Customer Security Assurance. You can contact them online using the link below;
https://spa.xfinity.com/?linkId=130556429
https://comca.st/3C2771k which will take you to the general overview page. From there, you will then navigate over to the "Report a blocked website" button. You will then find the section and tool you need.
Or call them at 1-888-565-4329 or 1-800-934-6489 and ask for a transfer to them directly.
Business Hours: 6:00am - 2:00am EST, 7 days a week
Good luck !
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