Grievance

@XfinityBrianH​ unfortunately. I no longer have an account. Im not a rocket scientist nor really that bright but I can almost guarantee that if the notes were being taken from this morning and yesterday evenings exchanges actually were recorded somewhere. You will understand when I say that the reason for my grievance has already been thoroughly documented. If there is no actual way for me to directly submit a grievance via email or to some actual physical address via real mail then I have zero interest in pursuing any option of what ypu think you or a different department thinks they can do.

Ive done everything I possibly can in being understanding of the beaurocratic and systemic nightmare that is your customer service but if you do not actually have what I habe explicitly asked for I will find a way to make this happen. It has been borderline demoralizing the amount of help that I receive that ends up being someone telling me someone else needs to help.  

I consider myself a person that normally makes people's day brighter, and a customer service person even asked me to marry them once...but considering the passive and indirect firewall for direct requests that the established administrative procedures demand you have and demand that you enforce on customers is painfully obvious in the way these and my past exchanges have been handled. I cant spell out the right words apparently that unlock client autonomy and choice in how clients wish to express their rights as a customer or past customer. I look forward to this. Because at this point I am not sure you all will have more ways of deflecting my requests. Props to yall in having some insanely detailed protocols though.  

@XfinityBrianH​ thank you Brian