Great news! We’re giving you a loyalty discount (representative had no idea what I was talking about)

I received this email yesterday, 12/18/25:

We hope you're enjoying your Xfinity Internet. As a reminder, your current promotional pricing expires on January (date redacted), 2026. However, to thank you for being an Xfinity customer, we'll be applying a "Loyalty Discount" credit to your bill for the next 12 months as long as you do not make changes to a product with a promotional, service, or product discount. 

I reached out to customer service and the agent said there was no discount on my account. With the current promotions, I've been paying $30/mo, and due to some unexpected financial hardships, would really like to keep that pricing.

Please advise. Thanks.