U

Visitor

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1 Message

Fri, Jul 30, 2021 2:05 AM

Got a Arris SB8200 and need a second IP Address. Can anyone please help?

Got a SB8200 and port 1 is connected to Wifi router and port2 is direct connected to my PC for work. And port2 does not work. Only shows Unknown network. I am certain i need a 2nd IP address for my pc. Can anyone help me please?

Thank you

This post was escalated on July 30, 2021 by EG

Responses

EG

Expert

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89.1K Messages

2 m ago

Yes, you do. Can you not just connect your work PC to the router too ?? 

If not, they are phasing it out but I'm going to escalate your issue to the Comcast corporate employees that are available to these boards. We've seen cases here where they have been able to get this accomplished for customers even when it is not listed in their rate cards, YMMV. You should get a reply here in your topic. Be advised that if it's possible, there will be an extra charge. Good luck !

(edited)

Official Employee

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193 Messages

2 m ago

I appreciate you reaching out to our forum about getting an additional IP Address for your work PC, @user_9e6b81! I can definitely look at your options if you're unable to plug the PC into your router as @EG recommended.

Please send a private message by clicking the Peer to Peer chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your name and address and I'll be happy to help. 

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