Google home mini not found

I just got a Google home mini and wanted to set it up but for some reason the Google app can't find it no matter what I do?

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XfinityEva

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2.7K Messages

26 days ago

Hi @user_rbc3jk sorry to hear you are having trouble connecting this device. Are you still experiencing issues at this time? Is it not recognizing your home network?

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user_rbc3jk

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5 Messages

I can see the Google home in the wifi menu but for some reason the Google home app can't find it

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26 days ago

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Thank you @user_rbc3jk Are you connected to the same Wi‑Fi network that you want the Google Home to use? Is your gateway broadcasting separate 2.4 GHz and 5 GHz network names, or a single combined network? (our gateways would automatically be combined and use the best connection available)

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26 days ago

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user_rbc3jk

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5 Messages

I've tried shutting down the 5ghz network and it still didn't work

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26 days ago

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XfinityKam

Official Employee

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391 Messages

@user_rbc3jk Are you experiencing this with any other devices?

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We ask that you post publicly so people with similar questions may benefit from the conversation.
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26 days ago

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user_rbc3jk

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5 Messages

No just this one. I tried resetting the router and that didn't help either

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26 days ago

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Your Home Network

user_rbc3jk

Google home mini not found

XfinityEva

user_rbc3jk

XfinityEva

user_rbc3jk

XfinityKam

user_rbc3jk

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