Visitor
•
5 Messages
Google doorbell and camera won't connect
Have had our network up and running for 9 months in our new home. No issues. In the middle of the night 2 nights ago my two Google battery doorbells and 1 Google outdoor plugged in camera disconnected from the network. All other Google devices and non Google devices work fine.
Was on with tech support with Google for hours yesterday. Factory reset the devices and they will not connect to our WiFi. I've tried everything but every time I get to the step to connect to our WiFi they won't connect. Here's the kicker - they connect fine to the mobile hotspot on my Xfinity phone that connected to our WiFi. They connect fine to a neighbor's network. I've tried everything (rebooting our modem many times) but can't figure it out. Why would they be fine for 9 months than all disconnect from WiFi at the same time and can't get back?
Really looking for help.
flatlander3
Problem Solver
•
1.5K Messages
3 years ago
Using an Xfinity gateway? What radio standard do your doorbell and camera speak?
By default, the Xfinity gateways are WiFi 6. A lot of equipment out there doesn't speak it and uses 802.11 b/g/n still. You can still split out the signals for 2.4G and 5G devices by changing the radio mode, but if the gateway flakes out, it will default back to WiFi 6. https://www.xfinity.com/support/articles/change-wifi-mode-admin-tool-xfinity-xfi Perhaps that's the problem, or maybe it isn't, but it's something to look at.
WiFi 6 also isn't very good at walls or distance, and you have zero control over the radio channels with Xfinity cost reduced crippled gear that costs you $14/month. Might be hitting interference. That's less likely though and you'd have at least poor and intermittent communication with the devices. 2.4G signals usually work better for distances and walls.
(edited)
3
0