1 Message
GlobalProtect VPN won't connect on Xfinity wifi
I and several other Comcast customers at my company have been unable to connect to the company VPN using GlobalProtect as of last week. I get the following message:
"Connection Failed. The network is unreachable or the portal is unresponsive. Check the network connection and reconnect."
IT looked into it, and said it's a Comcast issue. I'd been connecting to the VPN with no issue before last week.
Can you please help resolve this? I already tried power cycling the modem and router, and I can still connect to the VPN using a cellular hot spot (off my Xfinity wifi).
XfinityDena
Official Employee
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2.5K Messages
21 days ago
@user_7j9z6t I am sorry to hear you are having connection issues with your VPN. While we don’t provide technical support for third-party VPNs the link: https://www.xfinity.com/support/articles/using-a-vpn-connection can be very helpful.
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user_o1esdi
1 Message
5 days ago
Using my own NETGEAR Modem Router combo, these steps seem to have worked:
1. Sign in as admin at http://192.168.0.1/ (or whatever the address needed is)
2. Go to the "ADVANCED" tab > "Advanced Setup" > "IPv6" in the left side menu
3. Check the box for "Disable IPv6 Firewall Protection"
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