desmo907's profile
desmo907
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Rousing Reactor
Articulate

Regular Contributor

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102 Messages

Thu, Jan 30, 2020 9:00 AM

Gigbit speed? actual speed?

I renewed my contract late last year and got the Gigabit speed service (triple play). I have the newer modem (see below) and supposedly 1,000  download. However, even after restarts of the modem, the most I ever see (test on a new Dell Windows 10 laptop) is about 600meg.

I know the service sys "up to.." so just curious if this sounds right.   ALso the PS4 that connects direct to the model only gets to maybe ~330 (maybe that is a limit with Playstation?).

 

I do run a few gigabit switches and Cat5e/6 cables to bedroom to the Dell however I have also tested (when the installer was here) directly from the modem and speeds was about the same.  When I had the lessor (speed) service I used to get that number (or sometimes more)...I think it was the 200/250 meg service..

 

Is this normal?

Voice and Data Modem

Technicolor CGM4140COM

Responses

desmo907

Regular Contributor

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102 Messages

1 y ago

Thanks... Actually got rid of that long ago as I recall it interferred with my Nord VPN.

I am NOT runing my VPN however when I run the prior tests.

jlavaseur

Valued Contributor

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409 Messages

1 y ago

On a Dell computer, see if you have a program called, SmartByte, I have seen in a few posts where that regulates speeds down when they uninstalled that program speeds were normal

EG

Expert

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86.5K Messages

1 y ago

What do the modem's signal stats look like ? Try getting them here; http://10.0.0.1

Please post the *Downstream Power Level*, the *Upstream Power Level*, and the *SNR* (Signal to Noise Ratio) numbers.


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desmo907

Regular Contributor

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102 Messages

1 y ago

Where do I find those features..?

I have looked around that site...

EG

Expert

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86.5K Messages

1 y ago

Connection >>>>> Status

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I am a Customer Expert volunteering my time to help other customers here in the Forums.
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desmo907

Regular Contributor

 • 

102 Messages

1 y ago

I only see reference to

Local IP Network and others... nothing you noted above.

EG

Expert

 • 

86.5K Messages

1 y ago

O/k you can call 1800comcast and ask them for your modem's signal status / node health. Good luck !

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

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