Regular Visitor
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9 Messages
Gigabyte Download Speed
Why am I only getting a download speed of between 3-7mps when I have gigabit service?
Im not in contract any longer and am seriously considering dropping Xfinity and trying another provider. I’m paying over $300 a month for services and nothing works as it should!
XfinityMarcus
Official Employee
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1.5K Messages
1 year ago
@krv123, thank you for taking the time to reach out to us using the Xfinity Community Forums page. I know how important it is to maintain a working connection at a decent speed, as someone who relies on the internet to work from home among other things. Let's take a look at your service speeds together to determine the root cause of the issue. Have you already attempted to troubleshoot your connection using the provided information on the Xfinity Support site?
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user_noname
Contributor
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168 Messages
1 year ago
@krv123 - if you wish, you could try the steps in this post - Answered: Tips for Troubleshooting your Xfinity Internet Connection
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