Visitor
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1 Message
Gigabit x2 Plan Speed Limited to 1.5G since Sep 26th
I'm using a CODA56 for my Gigabit x2 Plan and it's running fine for years, I can get 2.1G down and 300M up from my Ubiquiti UDM Pro SE.
But all of a sudden from Sep 26th, I was limited to about 1.6G at max (one of my docker services tracks connect speed). Nothing changed at my homelab, the speed change happened around mid night, sometimes it does go down to a lower speed but usually it will recover after a few hours but this time it never came back.
I have tried restart the modem, tried the app, basically everything I can think about. I'm in PA so there is no data cap, and I'm not even using as much as last month. What's going on there?
XfinityRay
Official Employee
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3.3K Messages
12 days ago
Greetings, @user_dcl554! I am glad to hear your setup has normally been getting the full speed coming through. We are glad to help with the slowness that started on the 26th. We will never slow down your service, so if it is working like that, there is a technical issue happening. We appreciate the steps you took with restarting the modem and trying the Xfinity app. Let's take a look at your account from here so we can check your equipment and the area.
Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
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