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Saturday, September 21st, 2024 6:32 PM

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Gigabit Service Not being provide with advertised upload speeds

Currently signed up with gigabit service and not getting the rated upload speeds that were advertised with the plan.

The plan states it

Speeds Provided with Plan
Typical download speed
1141.94 Mbps
Typical upload speed
169.62 Mbps
Typical latency
16.13 Milliseconds

Can someone take a look at the account and see if everything is provisioned correctly to receive these rated upload speeds. Or provide an explanation why I'm not getting the advertised speeds?

My setup-

modem: sb8200

Ubiquiti Gateway Max - 2.5Gbs Gateway---> Hard wired into ----> 2.5Gbs network card Desktop.

----From Ubiquiti Gateway directly connected to modem: Speed Test : Down - 942Mbs \\ 23 Mbps Upload--(Test From Ubiquiti Built in Speed Test)

----From Desktop Computer directly connected to gateway: Speed Test : Down - 927.9Mbs \\ 23.7 Mbps Upload--(Test From Speedtest.xfinity.com)

All this information listed below is provide from your cutsheet on this specific plan I currently have purchased.

Broadband Facts

Xfinity (Comcast)

Gigabit, 1000 Mbps

Fixed broadband consumer disclosure

Monthly price

$60/mo

This monthly price is an introductory rate for 12 months. There is no term contract. The post introductory price for this plan is currently $115/mo and is subject to change. Your plan includes access to Xfinity WiFi public hotspots. This price does not include the autopay and paperless discount of up to $10/mo.

Additional Charges & Terms

Provider Monthly Fees

Optional modem or gateway lease

Customers may use their own modem or gateway, review our policy, or read over our list of compatible customer-owned gateways.

$15/mo

Optional xFi Complete

Includes Gateway Lease, Tech Upgrade, Advanced Security on the Go, and Whole Home Wifi.

$25/mo

One-Time Fees at the Time of Purchase

Installation fees

Customers should reference only one option.

Getting Started Kit

Shipping and Handling May Apply

$0

Professional Install Fee

$100

Other

Late Payment Fee

5% of outstanding balance

Government Taxes

Varies by location

Discounts & Bundles

Click here for available billing discounts and pricing options when you bundle internet service with other products like Mobile, Entertainment, and Xfinity Home.

Data Included with Monthly Price

Unlimited

Charges for Additional Data Usage

$0

Speeds Provided with Plan
Typical download speed

1141.94 Mbps

Typical upload speed

169.62 Mbps

Typical latency

16.13 Milliseconds

Network management

Review our policy

Privacy

Review our policy

Customer Support

Contact us

Learn more about the terms used on this label by visiting the Federal Communications Commission's Consumer Resource Center at fcc.gov/consumer

F0003768165UIQDAEK45UHEVAK

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