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user_v04izw
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2 Messages

Wednesday, September 3rd, 2025

Gigabit Pro/Xfinity Gigabit X10 Availability

Hello,

Can anyone help me see if my address is eligible for a Gigabit Pro plan? All I know is that I must be within 1,750 ft of a fiber node and that I must direct message someone, but I do not have access to DM.

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2 days ago

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Expert

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113.1K Messages

2 days ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

@user_v04izw 

Be advised that sending an unrequested direct message to the support team is a violation of their forum guidelines. It may get ignored.


Please see this post about direct messaging the support team;


https://forums.xfinity.com/conversations/getting-started/direct-message/6445fb0eb9339b2013e8ff9c?commentId=6446bf50b9339b2013e93478   

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XfinityBrianH

Official Employee

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1.6K Messages

2 days ago

 

user_v04izw  Thank you for reaching out to us here today with your questions about Gigabit Pro! In order to verify if your address is eligible for Gigabit X10 service we would need to collect information that is too sensitive to be sent in a public forum. If you are unable to send a DM on this platform I would suggest reaching out to us at the following link https://www.xfinity.com/chat/

 

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user_v04izw

Visitor

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2 Messages

@XfinityBrianH​ It seems that direct messaging has been enabled for me now -- how can I contact someone to speak further about the Gigabit X10 service? As I understand it, unsolicited DMs are against forum guidelines, so when can I expect for someone to reach out to me about my inquiry via DM?

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2 days ago

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XfinityBrianH

Official Employee

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1.6K Messages

 

user_v04izw  To send us a DM, please start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any question

 

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2 days ago

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