Regular Visitor
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2 Messages
Gigabit Provisioning Issue - can't resolve with phone/chat support
Upgraded to Gigabit, but could never get above the 30 mbps (max speed on old plan). Had Comcast associate come to the house and got it resolved. A few days later speed was back to 30 mbps.
I've restarted the modem a number of times and in about 50% of the cases gigabit speed is restored. That will last for a few days and then I am back to 30 mbps.
This is not a wireless issue. The issue manifests over wireless as well as ethernet cable straight into the modem.
At this point, I am pretty sure this is a provisioning issue. I am concerned my old 30 mbps profile continues to overwrite the new Gigabit profile.
Any help will be appreciated.
Thx
Responses
cathor
Regular Visitor
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2 Messages
6 m ago
More context:
MB8600 modem.
Configuration file: Status = OK, no information about bootfile in "Comment" section. It's blank.
Still believe this is related to either and old device that hasn't been removed from the account (upgraded modem when I upgraded to Gigabit) and/or wrong bootfile. Thx
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