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user_8e7357
1st Topic

Visitor

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4 Messages

Tuesday, August 15th, 2023 2:23 PM

Closed

Gigabit Pro Outage

Good Morning, 

I currently subscribe to Gigabit pro service recently renamed to gigabit X10 and this morning I woke up to no internet. I am trying to figure out if there is an outage in my area or something on my end? I have tried calling customer service but the reps I spoke to didn't seam to understand that I am not on a normal coax connection. My service is FTTH. 

Thank you

Question

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Updated 

2 years ago

73

2

0

EG

Expert

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111.3K Messages

2 years ago

Check here for official info on any possible local outages;


https://www.xfinity.com/support/status 

Use a cell phone internet service, a public WiFi hotspot, or a neighbor's internet if you need to in order to check it.


Or you can use the Xfinity App: https://www.xfinity.com/apps 

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user_8e7357

Visitor

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4 Messages

@EG​ 

Thank you for the quick response. 

Unfortunately the status center doesn't support my internet connection and all I get is status unavailable. 

2 years ago

0

XfinityThomasB

Official Employee

 • 

2.1K Messages

Gotcha! We can get a status for you on our end.

Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

EG

Expert

 • 

111.3K Messages

2 years ago

Quite welcome ! And sorry that didn't help you out.. 🙁

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