Visitor
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5 Messages
Gigabit Plus/xbr8 Modem speeds
Hello, I believe all upgrades are complete in my area(minneapolis suburbs), however my upload speeds are still only about 70mbps. Download speeds are good at 1200 mbps, but since I'm subscribed to the x1 plan I would like the upload increase to be available on my account
XfinityNico
Official Employee
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553 Messages
2 years ago
Hello @colleeny, thanks for reaching out for help on our forums! You've reached the right team of experts, and we can certainly assist with your speed concern.
What steps have you already tried on your own or with us to resolve this issue? Have you already tried troubleshooting steps such as resetting the modem, checking cables are secure, etc.?
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colleeny
Visitor
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5 Messages
2 years ago
hi Nico,
I've restarted the modem several times. checks the cables, etc. The download speeds are on par, but no increase to the upload speeds.
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