Gigabit plan getting upload speed of .22 MBPS
Hi all. I appreciate any response and apologize for any details I miss.
I recently upgraded to gigabit from xfinity, upon receiving the Xfi gateway (not gen 3) box, I was getting 600-800 down and 30-40 up. I know I will never get a full 1gb down and I'm fine with that.
After 2 weeks I would start to get 200 down and 2-3 up included with not broadcasting a Ipv6 signal. After countless calls to Customer Service they told me to exchange my Xfi gateway for a gen 3 box. No store in my area had one, so the store gave me another standard XFI gateway (black in color). I then went through 3 seperate XFI gateway modem/routers that each one gave out NO internet. I knew they refurbish these, but this was fustrating.
After more calls to customer service and driving back and forth to 3 xfinity shops in my area (chicago). I decided to just get my own modem/router that would be able to handle this. I purchased a Asus CM 32, hooked it up, called to get it activated, and I finally had internet again. Problem is, after a couple days of decent speeds (600-700 down 10 up), I'm back to 200-300 down and now its 0.5-3 up. Comcast was supposed to send out a tech last week to check the lines outside, but nobody has called me back.
I'm at a loss here, I can post any information that would help if anyone has any idea!
Also worth mentioning, I've tried on multiple PC's, both hardwired directly to the modem. Cat5E cable. Wifi gets even less download speed (40 down 1 up) no matter distance to the router and no difference from 2.4 ghz to 5ghz.