mpac165's profile

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Tuesday, September 1st, 2020 5:00 PM

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Gigabit. Lightning

I've had gigabit for close to 2 years. Love it.  I've had problems only twice.  BOTH, apparently for the same reasons?  

 

About a year ago, we had a lightning storm; it knocked my gigabit halfway down.  A Tech 3, on the phone, was able to fix the issue; I seem to remember an http issue?  After that, service was great again until a little over a month go--we've had Several Lightning/electrical storms.  This time, 2 pieces of equipment attached to the (comcast) gigabit modem/router;  an android box, and a nielsen's tv ratings box.  I have since replaced both. 

 

However, I have had two tech visits; they replaced the line coming into my apartment;  but, not the last 12 feet to the router/modem.  And, they replaced the router/modem.  That didn't help.  nd, they came back out, replaced the router/modem again, and left.  Again, it did not help. 

 

I went on my laptop, and seemed to have an http block when trying to post on this forum.  I am using a friends laptop for 24 hours, hardwired to my system, and I am able to post here.  Not sure why my laptop has an http error block, on three different browsers-ff-chr-me.  

 

Also, on this current router/modem, in the last few days, the bottom two ports on back were giving me 'not connected' messages on all devices--hardwired.  

 

Tech is coming tomorrow - wednesday/2nd, to probably give me another router/modem...if he replaces the lst 12 feet of coax, and the issue still exists, when it did not eist before, what next? 

 

I've already had a tech supervisor tell me that the android box was bleeding the signal...LMAO.  Even that supervisors supervisor, thought that was incredible/unbelievable/especially considering I've had the android box attached to my system with zero complaints for as long as I've had the gigabit internet. 

 

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