Gigabit internet

Hello,

I recently got gigabit internet and have the XB7 modem. Speed test with cat6 cable on the 2.5g bps port and still only getting 920-930mbps Download even though when I run the test on xfi it shows I’m getting 1300-1400 to the modem. Then when I run a speed test on ps5 instead of pc I get 700-800 download. Any help would be appreciated.

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Responses

EG

Expert

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111.4K Messages

4 years ago

See if anything here applies;

https://forums.xfinity.com/conversations/your-home-network/gigabit-speed-troubleshooting-video/602dae4bc5375f08cde533d6

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U

user_dc3b69

Visitor

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6 Messages

@EG in the video he doesn’t talk about it, but it does say I. The Ethernet section “note:Due to Ethernet overhead actual download speeds are limited to 940mbps with hardwired connection “

why would they do that and leave 2-300 mbps on the table?

4 years ago

0

EG

Expert

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111.4K Messages

That statement applies to devices that have only a 1 gigabit (10/100/1000) ethernet port. That video was made before 2.5 gigabit ports were introduced.

(edited)

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4 years ago

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U

user_dc3b69

Visitor

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6 Messages

So I should be getting better than the 930mbps then.

4 years ago

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EG

Expert

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111.4K Messages

Does the device / computer that you are testing with have a greater than a 10/100/1000 ethernet port ?

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer! tick

4 years ago

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U

user_dc3b69

Visitor

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6 Messages

@EG ps5 states it’s port maxes out at 1gbps

4 years ago

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wutang007

New Poster

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12 Messages

4 years ago

I am having similar issues. This is suppose to be xfinity's latest and greatest. It shouldn't matter if your using ethernet or wifi, speeds should be what you sign up for.

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EG

Expert

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111.4K Messages

@wutang007

Please create a new topic of your own here on this board detailing your issue. Thank you.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer! tick

4 years ago

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Your Home Network

user_dc3b69

Gigabit internet

EG

user_dc3b69

EG

user_dc3b69

EG

user_dc3b69

wutang007

EG

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