New Poster
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2 Messages
Gigabit Internet Issues
I have been having connectivity issues for quite some time, after moving into a new home, and now I have grown quite tired of it. I have screenshots of the cable modem log below:
I have tried, just now to speak to an agent online, but that did not work as well - an agent connected, then went away and I closed the window and tried to reconnect. No joy. I elected to have a call back in five minutes, and it has been well over 10 minutes. Please connect me ASAP on this issue. at $80/month this should not be happening, and if ti does Comcast/XFinity should be actively monitoring the modem for issues, not me.
Responses
BruceW
Gold Problem Solver
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22.4K Messages
9 m ago
The image you posted isn't visible. It looks like this:
It's probably because the image requires moderator approval. That might take some time, from a few hours to a day or so. Alternatively, you could upload the image to a file sharing site and post a link to it here, or post text instead of an image.
Please see Internet Troubleshooting Tips. If you still need help, please post your modem or gateway's model number and signal information, especially downstream power levels and SNR, upstream power levels.
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