Contributor
•
50 Messages
Gigabit Extra Plan
I received an email stating that my download speed had been increased. I have performed speed tests in the past and it is usually around 928 Mbps, so I did it again and it's the same. According to my plan, it should be up to 1300 Mbps. I am on my desktop that connects to modem with ethernet. I am only getting about 70% of the speed. Is this normal?
Accepted Solution
dreadrockstar
Visitor
•
1 Message
1 month ago
If the ethernet port on the computer is 1 gigabit that is about the max speed you are going to get. If your ethernet port on the computer > 1 gigabit (2.5g or 10g) then they may need to send a signal to the modem or reboot. If that still does not work you may need to contact tech support.
3