Contributor
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61 Messages
Gigabit Extra Plan
I received an email stating that my download speed had been increased. I have performed speed tests in the past and it is usually around 928 Mbps, so I did it again and it's the same. According to my plan, it should be up to 1300 Mbps. I am on my desktop that connects to modem with ethernet. I am only getting about 70% of the speed. Is this normal?
Accepted Solution
dreadrockstar
Visitor
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1 Message
5 months ago
If the ethernet port on the computer is 1 gigabit that is about the max speed you are going to get. If your ethernet port on the computer > 1 gigabit (2.5g or 10g) then they may need to send a signal to the modem or reboot. If that still does not work you may need to contact tech support.
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user_2b2a37
Visitor
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1 Message
6 days ago
Bottom-line-up-front: If you are leasing a modem/router, ask xfinity if the modem supports your subscription speed--if it's not leased, research your model and see what the supported speeds are. Otherwise, it could be normal. Line noise, testing over wi-fi, testing during high LAN traffic, and the node load when you performed the test are some factors that can impact your test's accuracy. Good luck!
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EG
Expert
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112.8K Messages
6 days ago
The original poster has not returned. 5-month-old / marked solved dead thread is now being closed.
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