Gigabit connectivity issues and packet loss since heavy rain last week. No splitters.

we had a heavy rain storm here in south florida last week and i have had random 45-60 second dropouts and high packet loss ever since.

I have the line from the street going right into my modem, no splitters. I had this same issue 2 years ago, and it took a line technician appointment to fix. Using the chatbot does not yield any results.

Startup Procedure
Procedure	Status	Comment
Acquire Downstream Channel	501000000 Hz	Locked
Connectivity State	OK	Operational
Boot State	OK	Operational
Configuration File	OK
Security	Enabled	BPI+
DOCSIS Network Access Enabled	Allowed

Downstream Bonded Channels
Channel ID	Lock Status	Modulation	Frequency	Power	SNR/MER	Corrected	Uncorrectables
5	Locked	QAM256	501000000 Hz	11.8 dBmV	41.3 dB	0	0
2	Locked	QAM256	483000000 Hz	12.2 dBmV	41.3 dB	0	0
3	Locked	QAM256	489000000 Hz	12.4 dBmV	41.4 dB	0	0
4	Locked	QAM256	495000000 Hz	12.5 dBmV	41.6 dB	0	0
6	Locked	QAM256	507000000 Hz	11.7 dBmV	41.3 dB	0	0
7	Locked	QAM256	513000000 Hz	11.9 dBmV	41.4 dB	0	0
8	Locked	QAM256	519000000 Hz	12.7 dBmV	41.6 dB	0	0
9	Locked	QAM256	525000000 Hz	12.9 dBmV	41.5 dB	0	0
10	Locked	QAM256	531000000 Hz	12.7 dBmV	41.6 dB	0	0
11	Locked	QAM256	537000000 Hz	12.6 dBmV	41.4 dB	0	0
12	Locked	QAM256	543000000 Hz	12.3 dBmV	41.3 dB	0	0
13	Locked	QAM256	555000000 Hz	12.6 dBmV	41.5 dB	0	0
14	Locked	QAM256	561000000 Hz	13.2 dBmV	41.6 dB	0	0
15	Locked	QAM256	567000000 Hz	13.2 dBmV	41.5 dB	0	0
16	Locked	QAM256	573000000 Hz	13.0 dBmV	41.5 dB	0	0
17	Locked	QAM256	579000000 Hz	12.7 dBmV	41.4 dB	0	0
18	Locked	QAM256	585000000 Hz	12.8 dBmV	41.4 dB	0	0
19	Locked	QAM256	591000000 Hz	13.0 dBmV	41.5 dB	0	0
20	Locked	QAM256	597000000 Hz	13.1 dBmV	41.6 dB	0	0
21	Locked	QAM256	603000000 Hz	13.2 dBmV	41.5 dB	0	0
22	Locked	QAM256	609000000 Hz	13.2 dBmV	41.7 dB	0	0
23	Locked	QAM256	615000000 Hz	13.1 dBmV	41.6 dB	0	0
24	Locked	QAM256	621000000 Hz	13.0 dBmV	41.6 dB	0	0
25	Locked	Other	690000000 Hz	14.0 dBmV	40.2 dB	256869442	0
26	Not Locked	QAM256	0 Hz	0.0 dBmV	41.5 dB	0	0
27	Locked	QAM256	627000000 Hz	12.8 dBmV	41.7 dB	0	0
28	Locked	QAM256	633000000 Hz	12.9 dBmV	41.6 dB	0	0
29	Locked	QAM256	639000000 Hz	12.9 dBmV	41.8 dB	0	0
30	Locked	QAM256	645000000 Hz	13.3 dBmV	41.7 dB	0	0
31	Locked	QAM256	651000000 Hz	13.1 dBmV	41.7 dB	0	0
32	Locked	QAM256	657000000 Hz	12.9 dBmV	41.5 dB	0	0
41	Locked	QAM256	663000000 Hz	12.8 dBmV	41.4 dB	0	0

Upstream Bonded Channels
Channel	Channel ID	Lock Status	US Channel Type	Frequency	Width	Power
1	7	Locked	SC-QAM Upstream	23000000 Hz	6400000 Hz	35.0 dBmV
2	5	Locked	SC-QAM Upstream	35800000 Hz	6400000 Hz	36.0 dBmV
3	6	Locked	SC-QAM Upstream	29400000 Hz	6400000 Hz	35.0 dBmV
4	8	Locked	SC-QAM Upstream	16600000 Hz	6400000 Hz	34.0 dBmV

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Responses

rhymeandreasons

Frequent Visitor

•

6 Messages

5 years ago

Screen Shot 2020-05-12 at 10.41.55 AM.png

here's my recent packet loss in comparison to normal

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CCAndrew

Gold Problem Solver

•

25.9K Messages

5 years ago

Other than one downstream channel, everything looks good. During the pandemic, depending on your area, they won’t send a tech out as long your online

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Samab

New Poster

•

4 Messages

5 years ago

Hi. If you believe this is weather-related, you will need someone to physically look into the issue.

0

rhymeandreasons

Frequent Visitor

•

6 Messages

5 years ago

here's my error logs too:

Date Time	Event ID	Event Level	Description
05/12/2020 08:31	67061600	6	"DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2 3.;CM-MAC=58:19:f8:b5:6a:c5;CMTS-MAC=00:01:5c:a2:f8:71;CM-QOS=1.1;CM-VER=3.1;"
01/01/1970 00:00	2436694066	6	"Honoring MDD; IP provisioning mode = IPv6"
01/01/1970 00:00	82000200	3	"No Ranging Response received - T3 time-out;CM-MAC=58:19:f8:b5:6a:c5;CMTS-MAC=00:01:5c:a2:f8:71;CM-QOS=1.1;CM-VER=3.1;"
01/01/1970 00:00	84000100	3	"SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=58:19:f8:b5:6a:c5;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;"
05/11/2020 21:16	82000500	3	"Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=58:19:f8:b5:6a:c5;CMTS-MAC=00:01:5c:a2:f8:71;CM-QOS=1.1;CM-VER=3.1;"
05/11/2020 18:52	82000500	3	"Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=58:19:f8:b5:6a:c5;CMTS-MAC=00:01:5c:a2:f8:71;CM-QOS=1.1;CM-VER=3.1;"
05/11/2020 18:51	82000200	3	"No Ranging Response received - T3 time-out;CM-MAC=58:19:f8:b5:6a:c5;CMTS-MAC=00:01:5c:a2:f8:71;CM-QOS=1.1;CM-VER=3.1;"
05/11/2020 18:51	82000800	3	"16 consecutive T3 timeouts while trying to range on upstream channel 2;CM-MAC=58:19:f8:b5:6a:c5;CMTS-MAC=00:01:5c:a2:f8:71;CM-QOS=1.1;CM-VER=3.1;"
05/11/2020 18:51	82000600	3	"Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=58:19:f8:b5:6a:c5;CMTS-MAC=00:01:5c:a2:f8:71;CM-QOS=1.1;CM-VER=3.1;"
05/11/2020 18:51	82000500	3	"Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=58:19:f8:b5:6a:c5;CMTS-MAC=00:01:5c:a2:f8:71;CM-QOS=1.1;CM-VER=3.1;"
05/11/2020 16:31	82000500	3	"Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=58:19:f8:b5:6a:c5;CMTS-MAC=00:01:5c:a2:f8:71;CM-QOS=1.1;CM-VER=3.1;"
05/11/2020 16:31	82000800	3	"16 consecutive T3 timeouts while trying to range on upstream channel 2;CM-MAC=58:19:f8:b5:6a:c5;CMTS-MAC=00:01:5c:a2:f8:71;CM-QOS=1.1;CM-VER=3.1;"
05/11/2020 16:31	82000600	3	"Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=58:19:f8:b5:6a:c5;CMTS-MAC=00:01:5c:a2:f8:71;CM-QOS=1.1;CM-VER=3.1;"
05/11/2020 16:31	82000500	3	"Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=58:19:f8:b5:6a:c5;CMTS-MAC=00:01:5c:a2:f8:71;CM-QOS=1.1;CM-VER=3.1;"
05/11/2020 15:51	82000800	3	"16 consecutive T3 timeouts while trying to range on upstream channel 2;CM-MAC=58:19:f8:b5:6a:c5;CMTS-MAC=00:01:5c:a2:f8:71;CM-QOS=1.1;CM-VER=3.1;"
05/11/2020 15:51	82000600	3	"Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=58:19:f8:b5:6a:c5;CMTS-MAC=00:01:5c:a2:f8:71;CM-QOS=1.1;CM-VER=3.1;"
05/11/2020 15:51	82000500	3	"Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=58:19:f8:b5:6a:c5;CMTS-MAC=00:01:5c:a2:f8:71;CM-QOS=1.1;CM-VER=3.1;"
05/11/2020 15:45	82000800	3	"16 consecutive T3 timeouts while trying to range on upstream channel 2;CM-MAC=58:19:f8:b5:6a:c5;CMTS-MAC=00:01:5c:a2:f8:71;CM-QOS=1.1;CM-VER=3.1;"
05/11/2020 15:45	82000600	3	"Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=58:19:f8:b5:6a:c5;CMTS-MAC=00:01:5c:a2:f8:71;CM-QOS=1.1;CM-VER=3.1;"
05/11/2020 15:45	82000500	3	"Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=58:19:f8:b5:6a:c5;CMTS-MAC=00:01:5c:a2:f8:71;CM-QOS=1.1;CM-VER=3.1;"

0

rhymeandreasons

Frequent Visitor

•

6 Messages

5 years ago

now i'm getting only 6mbps download speeds on a 1,000mbps plan, and that's from the Xfinity speed test too

0

rhymeandreasons

Frequent Visitor

•

6 Messages

5 years ago

2 out of the last 3 days i've been averaging 15mbps down on a 1gig plan. How can i escalate to a line tech?

0

EG

Expert

•

111.6K Messages

5 years ago

@rhymeandreasons wrote:

How can i escalate to a line tech?

FWIW, only the premises facing techs can do that.

0

Your Home Network

rhymeandreasons

Gigabit connectivity issues and packet loss since heavy rain last week. No splitters.

rhymeandreasons

CCAndrew

Samab

rhymeandreasons

rhymeandreasons

rhymeandreasons

EG

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