Gigabit 2x Slow Upload Speed

Hello, I have been trying to solve an issue with my upload speeds. I have gigabit 2x and should be getting up to 300mbps upload. I am consistently getting around 30 mbps or less. It will periodically "spike" to 40mbps, but that't the highest it ever goes. I worked through the troubleshooting, but nothing helped.

I am using an Arris S34 modem and an Asus RT-BE58U router, both of which are relatively new and should not be a bottleneck.

What could the other issues be? Has my area not been upgraded? I don't want to be paying for literally 10x the upload speed I receive.

Thank you

Responses

XfinityJon

Official Employee

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185 Messages

3 days ago

Good afternoon user_181p8r! I can certainly understand the concerns if you are not getting speeds close to what you subscribe to. I will be more than happy to look into this for you. I do just have a few questions to help me assist you further. Are you experiencing the lower upload speeds on any device in particular, or is it occurring on multiple devices? What troubleshooting steps have you taken so far?

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user_181p8r

Visitor

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2 Messages

Hi, thanks for the response. I am experiencing it on all of my devices, connected via ethernet and WiFi. Regarding troubleshooting steps, I have restarted both my modem and router (both of which are new, though I experienced the same issue before replacing), and restarted and reconnected the connected devices.

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3 days ago

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XfinityJon

Official Employee

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185 Messages

Thank you very much for that information. I would be happy to assist you with some additional troubleshooting. I would just need some additional information.

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

As you are typing a drop-down list appears. Select "Xfinity Support" from that list

An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window and press Enter to send it.

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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3 days ago

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EG

Expert

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110.7K Messages

2 days ago

The concern is not "Community Knowledge Base" related............ Topic moved here to the proper help section.

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EG

Expert

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110.7K Messages

2 days ago

@user_181p8r @XfinityJon

Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.

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Gigabit 2x Slow Upload Speed

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