Getting way less than half speed after Xfinity had an outage at my home.

Yes I have a router, but the PC I used has a direct connection so it's not a wi-fi issue. Every speed test I run on the internet all show speeds as low as 10mb and upload speeds from 1 to 4mb. I'm paying too much money for those kind of speeds. Only Xfinity speed test show a lie.

Has anyone else experienced speed drop lately?

I can't even watch movies online anymore because they buffer now... That NEVER happened before and rightfully so granted I'm getting all my speed (even with multiple users on wi-fi)! The question is why... Is it some tech issue on Xfinity side or is the company lowering its customers speed.

If my speed don't come back real soon, I'm cancelling because I'm not on contract anymore. Can't pay that kind of money a month and not get what I'm paying for.

Responses

CCChe

Official Employee

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6.9K Messages

3 years ago

Hello @user_9845ac. As someone who relies on the internet for work, streaming, and gaming, I can understand how frustrating this must be. I'd be happy to help investigate to help determine the cause for your speed issues, and help find a fix. You mentioned that you had an outage at your home recently. Have you tried any troubleshooting like restarting your modem, or troubleshooting in the Xfinity My Account App? If so, we can try a few things here on our end.

user_9845ac

Visitor

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7 Messages

@XfinityChe Looks like the only way for me to get a normal, non failing connection to webpages is to use the ethernet cable (lan connection). The [Edited: "Language"] thing about this is, I'm developing a website and can not access my website on the lan connection (which is strange?). I have to switch to the wifi connection to access my website. I think this has more to do with the changes that have been made to the internet and servers in general, involving SSL (by which ever org is messing that up).

So that's where I am now.... Lan connection for consistent good non 408 errors and switch to wifi for website work. Of course, when I change to wifi, I can experience the connection failures again at anytime, so it seems the issues is more related to the wifi....and that's crazy because the PC and router/modem is in the same room, same spot...[Edited: "Language"], the router/modem is on the desk right next to the flat screen monitor, which is just above the PC processor.

The router/modem is just over 1.5 years old and most are good for 3 to 5 years. Got it last year when I got with Xfinity... Xfinity ready, bought from Amazon (new).

My 5g wifi [Edited: "Language"] on my PC. My Firestick uses it just fine but nothing realy loads if I switch to 5g wifi on my PC. I have to use the 2.4 broadband wifi connection to work on my website.

Don't really know what [Edited: "Language"] is going on anymore, but right now, just happy the lan connection is holding my "linsanity" together.

(edited)

3 years ago

CCJosh1

Official Employee

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192 Messages

Hi @user_9845ac, thank you for reaching out to the Comcast Xfinity Community Team via Forums. It is unfortunate to hear of the internet issues you have been dealing with recently but I will be more than happy to assist you to resolve these issues. Are your 5gz and 2.4 GHz NewTek name and password the same or do you have them split?

I no longer work for Comcast.

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3 years ago

user_9845ac

Visitor

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7 Messages

3 years ago

Everything was normal for a while but now I'm getting high latency and it's been like that for several days or more now. My router is all lit green and I'm showing a connection on my PC, but everytime I go to a website, the connection is so high in latency, I can literally see the redirect messages on screen and they were invisible before. Videos on Youtube will auto lower quality now because of high latency when that never happened before. Some pages fail to load altogether. I know my area had issues recently because I check the Status Center. Now the Status Center says everything is ok but it clearly isn't. Comcast/Xfinity need to check the wiring at my address outside and see if something is broken.

I honest don't know what's going on with Xfinity but this is getting old really fast.

user_9845ac

Visitor

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7 Messages

3 years ago

I think I found a solution but I don't know if it'll hold up...I have to see how it goes in the next few days. I realized I wasn't using the Ethernet cable that runs from my router/modem to my PC because my local network was off and only the wifi network was on, so I've been using all wifi from the router up until today. I enabled my local network, which started me using the direct Ethernet connection to my PC. I have keep the wifi on and connected to it as well so now I have both connections on my PC. Right now, everything is normal on the PC (thank gawd) but I don't know how other device will fair. I just plugged back in the Firestick today, which is on the router's 5g. My lan network also uses the router's 5g so I won't know how the Firestick will fair when someone is using it in the living room while I'm on my PC because before, my PC was on the 2.4g connection while the Firestick was on the 5g. I actually got faster speeds on the 2.4g connection with my PC, but not with the Firestick.

Anyway, like I mentioned, I have both wifi and lan networks going now and hoping that will keep my internet connection normal on my PC. Having two sources has to be better than one right?

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user_9845ac

Getting way less than half speed after Xfinity had an outage at my home.

CCChe

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CCJosh1

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