Visitor

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1 Message

Monday, April 27th, 2026 10:09 PM

getting my gateway back online after moving my gateway from downstairs to upstairs

I moved my gateway, wifi extender and modem upstairs to my room from the basement. The xfinity app says my gateway is offline but the wifi extender is online. I only have half the things I use online that work. I have 2 computers with 1 of them working sometimes and the other will not load the work my Mother needs to do. The TV's do not work long enough to even watch tv at all. 

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Official Employee

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3.2K Messages

17 hours ago

 

user_gby8uc Thanks for reaching out! It sounds like the coaxial cable outlet you connected the Xfinity Gateway to is not active, or connected to the Comcast cable drop. In order to evaluate if the outlet can be activated in your home, we would need to send out a technician which would be a $100.00 charge. 

 

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