Frequent Visitor
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10 Messages
Getting MDD TIME OUT message 5 and message 6 CM STATUS
I have a arris s33 modem I am paying for 1.2 gb service never get that at all.get 600 to 700 if reboot the modem and router it will go to 940. For about hour then the speed drops. I get the 5 and 6 in the log mdd timeout 6 cm status . I need tech to check lines and nodes outside.
20 |
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543000000 Hz |
-24 dBmV |
29 dB |
13664414 |
26167 |
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QAM256 |
501000000 Hz |
-20 dBmV |
32 dB |
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15118 |
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507000000 Hz |
-20 dBmV |
32 dB |
23083 |
14505 |
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513000000 Hz |
-21 dBmV |
31 dB |
53482 |
20020 |
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519000000 Hz |
-21 dBmV |
31 dB |
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525000000 Hz |
-23 dBmV |
29 dB |
2816994 |
26903 |
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531000000 Hz |
-23 dBmV |
29 dB |
1717375 |
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537000000 Hz |
-23 dBmV |
29 dB |
5353711 |
23628 |
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549000000 Hz |
-22 dBmV |
30 dB |
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18032 |
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555000000 Hz |
-25 dBmV |
28 dB |
474836757 |
36666 |
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561000000 Hz |
-23 dBmV |
29 dB |
6897090 |
20967 |
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567000000 Hz |
-23 dBmV |
29 dB |
20434757 |
25923 |
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QAM256 |
573000000 Hz |
-25 dBmV |
27 dB |
856782732 |
173451 |
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QAM256 |
579000000 Hz |
-23 dBmV |
29 dB |
6544240 |
22405 |
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LUCKEU
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Locked |
SC-QAM |
16400000 Hz |
6400000 |
50.0 dBmV |
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SC-QAM |
22800000 Hz |
6400000 |
51.0 dBmV |
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29200000 Hz |
6400000 |
51.0 dBmV |
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SC-QAM |
35600000 Hz |
6400000 |
51.0 dBmV |
WHIVICOU
QAM256
QAM256
QAM256
QAM256
QAM256
OFDM PLC
Hz
663000000
Hz
669000000
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675000000
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681000000
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687000000
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957000000
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• 0•
в 192.168.100.1
dBmV
- 25 dBmV
- 26 dBmV
- 26 dBmV
- 26 dBmV
- 26 dBmV
- 29 dBmV
LO UD
28 dB
27 dB
27 dB
27 dB
27 dB
25 dB
Current System Time:Sat Jul 6 12:51:52 2024
75%
441/9001|
278661765
2276169799
4042773064
1976135329
3784764179
1547537551
TO/UT
15189
387969
84333012
25772417
3262844
1867974828
EG
Expert
•
106K Messages
3 months ago
The connection is terrible ! In an effort to try to obtain better connectivity, check to see if there are any excess/unneeded coax cable splitters in the line leading to the modem that can be eliminated/re-configured. Any splitters that remain should be high quality and cable rated for 5-1002 MHz, bi-directional, and no gold colored garbage from Home Depot, Target, Wal-Mart, etc. Splitters should be swapped with known to be good / new ones to test.
Also check the coax cable for any damage such as cuts, nicks, abrasions, kinks, sharp bends, etc.
If there aren't any unneeded splitters that can be eliminated and if your coax wiring setup can't be reconfigured so that there is a single two-way splitter connected directly off of the drop from the street / pole with one port feeding the modem and the other port feeding the rest of the house/equipment with additional splits as needed and you've checked all the wiring and fittings for integrity and tightness and refresh them by taking them apart then check for and clean off any corrosion / oxidation on the center wire and put them back together again, then perhaps it's best to book a tech visit to investigate and correct.
Good luck with it !
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XfinityJohnG
Official Employee
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1.1K Messages
2 months ago
Thank you for reaching out to us here @Cyclone16. If you are still having issues with that internet service I will be happy to look into that for you. Could you send us a direct message with the full name and complete address for your service?
To send a direct message [private message]:
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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EG
Expert
•
106K Messages
2 months ago
@Cyclone16
Have you had a chance to see if any of those tips apply ? Please respond right here in your topic on these public help forums. Thank you.
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