Visitor
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1 Message
Getting lower speed
Why am I getting 600mbps for the service I’m paying for is 2000mbps? Everytime I speed check its 600-700
Visitor
•
1 Message
Why am I getting 600mbps for the service I’m paying for is 2000mbps? Everytime I speed check its 600-700
XfinityAldrik
Official Employee
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2.2K Messages
24 days ago
Thank you for reaching out to us @user_o5bljq! I know I personally would want to know why I was receiving less than half of my internet plan’s speeds. We have a handy guide on internet troubleshooting here.
For troubleshooting purposes, could you please confirm the modem you are using? If you are using an Xfinity Wireless Gateway, we have a list of our gateways here.
Are you seeing these speeds on a wireless connection, wired connection using an ethernet cable, or both?
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