Visitor

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1 Message

Saturday, September 20th, 2025

Getting lower speed

Why am I getting 600mbps for the service I’m paying for is 2000mbps? Everytime I speed check its 600-700

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Official Employee

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2.2K Messages

24 days ago

Thank you for reaching out to us @user_o5bljq! I know I personally would want to know why I was receiving less than half of my internet plan’s speeds. We have a handy guide on internet troubleshooting here.

 

For troubleshooting purposes, could you please confirm the modem you are using? If you are using an Xfinity Wireless Gateway, we have a list of our gateways here.

Are you seeing these speeds on a wireless connection, wired connection using an ethernet cable, or both?

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