Getting Internet dropping T3 and sync issues in log

Hi there,

I am trying to escalate this issue.  I am not getting much support for Xfinity.

I recently moved into this house and they already had xfinity.  I turned on the service, and I am getting intermittent dropouts during my Zoom meetings - sometimes multiple per hour. 

This service is critical for my business, and on zoom calls it's pausing me for 20-30s intermittently.  This is causing me nothing but frustration for me and my customers. 

From the questions I have read in this community service, it seems that they need to check the pole to cable.

I am seeing in the logs Time syncing errors and T3 errors in the log, also time sync is returning back 1970:
Can someone help escalate this for me - I need this fixed ASAP. 

Cable Diagnostic
Startup Procedure
CM status:  OPERATIONAL
DownstreamChannel: 495000000Hz Locked
ConnectivityState: OK operational(12),
BootState:  OK Operational
Security:  Enabled
IPProvisioningMode: 12 IPv6Only

Downstream Bonded Channels
Channel LockedStatus Modulation Channel ID Frequency Power  SNR Correctables Uncorrectables
1 Locked  256 QAM  20  495000000 Hz -7.7 dBmV 40.6 dB 152  0
2 Locked  256 QAM  13  453000000 Hz -8.1 dBmV 40.6 dB 1149  0
3 Locked  256 QAM  14  459000000 Hz -8.2 dBmV 40.5 dB 1597  0
4 Locked  256 QAM  15  465000000 Hz -9.0 dBmV 40.2 dB 1653  0
5 Locked  256 QAM  16  471000000 Hz -8.3 dBmV 40.5 dB 982  0
6 Locked  256 QAM  17  477000000 Hz -7.9 dBmV 40.7 dB 673  0
7 Locked  256 QAM  18  483000000 Hz -8.1 dBmV 40.6 dB 491  0
8 Locked  256 QAM  19  489000000 Hz -7.8 dBmV 40.8 dB 269  0
9 Locked  256 QAM  21  507000000 Hz -7.5 dBmV 40.9 dB 38  0
10 Locked  256 QAM  22  513000000 Hz -7.9 dBmV 40.7 dB 22  0
11 Locked  256 QAM  23  519000000 Hz -8.2 dBmV 39.9 dB 10  0
12 Locked  256 QAM  24  525000000 Hz -8.5 dBmV 40.3 dB 5  0
13 Locked  256 QAM  25  531000000 Hz -8.5 dBmV 40.3 dB 8  0
14 Locked  256 QAM  26  537000000 Hz -8.7 dBmV 40.1 dB 3  0
15 Locked  256 QAM  27  543000000 Hz -8.4 dBmV 40.3 dB 1  0
16 Locked  256 QAM  28  549000000 Hz -8.7 dBmV 40.1 dB 2  0
17 Locked  256 QAM  29  555000000 Hz -9.9 dBmV 39.3 dB 2  0
18 Locked  256 QAM  30  561000000 Hz -8.5 dBmV 39.4 dB 0  0
19 Locked  256 QAM  31  567000000 Hz -8.1 dBmV 40.1 dB 0  0
20 Locked  256 QAM  32  573000000 Hz -7.7 dBmV 40.4 dB 1  0
21 Locked  256 QAM  33  579000000 Hz -7.5 dBmV 40.4 dB 0  0
22 Locked  256 QAM  34  585000000 Hz -6.8 dBmV 40.9 dB 0  0
23 Locked  256 QAM  35  591000000 Hz -6.6 dBmV 40.9 dB 0  0
24 Locked  256 QAM  36  597000000 Hz -7.0 dBmV 40.8 dB 0  0
25 Locked  256 QAM  37  603000000 Hz -6.3 dBmV 41.2 dB 0  0
26 Locked  256 QAM  38  609000000 Hz -6.6 dBmV 41.1 dB 11  0
27 Locked  256 QAM  39  615000000 Hz -6.9 dBmV 40.9 dB 13  0
28 Locked  256 QAM  40  621000000 Hz -5.1 dBmV 41.6 dB 9  0
29 Locked  256 QAM  41  627000000 Hz -5.8 dBmV 41.3 dB 0  0
30 Locked  256 QAM  42  633000000 Hz -5.4 dBmV 41.3 dB 1  0
31 Locked  256 QAM  43  639000000 Hz -5.4 dBmV 41.5 dB 0  0
32 Locked  256 QAM  44  645000000 Hz -5.7 dBmV 41.3 dB 0  0

Upstream Bonded Channels
Channel LockedStatus ChannelType Channel ID SymbolRate Frequency Power
1 Locked  ATDMA  1  5120 Ksym/sec 16400000 Hz 46.0 dBmV
2 Locked  ATDMA  2  5120 Ksym/sec 22800000 Hz 46.8 dBmV
3 Locked  ATDMA  3  5120 Ksym/sec 29200000 Hz 46.3 dBmV
4 Locked  ATDMA  4  5120 Ksym/sec 35600000 Hz 46.5 dBmV
5 Locked  ATDMA  5  5120 Ksym/sec 40400000 Hz 46.5 dBmV
6 Locked  ATDMA  6  5120 Ksym/sec 10400000 Hz 45.0 dBmV
7 Not Locked Unknown  0  0 Ksym/sec 0 Hz  0 dBmV
8 Not Locked Unknown  0  0 Ksym/sec 0 Hz  0 dBmV

Downstream OFDM Channels
Channel Channel ID Frequency Power  SNR/MER  ActiveSubcarrier Correctable Uncorrectable
1 193  690000000 Hz -5.5 dBmV 40.9 dB  1108 ~ 2987  844241684  0 
2 0  0 Hz  0 dBmV  0 dB  0 ~ 0   0  0

Upstream OFDMA Channels
Channel UpstreamMuted RangingStatus Subc Zero Freq ActiveSubcarrier SymbolsPerFrame Power
1 n/a  Other  0 MHz  0 ~ 0   0  0 dBmV
2 n/a  Other  0 MHz  0 ~ 0   0  0 dBmV