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VintageSlots
Expressive Exchange
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22 Messages

Sunday, December 8th, 2024 9:24 PM

Getting Access Point Temporarily Full

Router is limiting the number of devices I can connect and I don't have that many.

Tried Xfinity chat assistant, that was a waste of time.

Called 1-800-XFINITY, that was a waste of time.

Any suggestions other than going out and buying a different modem?

Question

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Updated 

4 months ago

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XfinityVictor

Official Employee

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1.3K Messages

4 months ago

 

VintageSlots Hello, thank you for taking the time to reach out to us today. I am really sorry you are experiencing service issues. I understand how frustrating it is, and I am happy to help you troubleshoot your service. First I will ask a few questions to better understand the root of the problem. We value you as a loyal customer and would like to resolve this issue, so you can enjoy our great service.  To avoid repeating any steps you may have already taken, can you please describe what you have done to resolve your service issue?

 

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VintageSlots

Contributor

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22 Messages

I fixed the problem by going to Xfinity and getting their latest modem. Apparently, the one I had had a very low limit on the number of devices it would connect to.

Pretty lame but whatever.

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4 months ago

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XfinityVianney

Official Employee

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2.1K Messages

 

VintageSlots, I appreciate the follow-up. I'm glad to hear you found a resolution by swapping your device. I know having to take these extra steps wasn't ideal, and I am grateful for all your efforts. If you need additional assistance with your new device or network, please let us know. We are always here to help you out. Was there anything else we can help with or any other question you had about your concern?

 

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4 months ago

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