BoredCarlson's profile

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1 Message

Sun, Feb 2, 2020 2:00 PM

Getting a second IP address for my SB8200 Modem

Hello @ComcastAlly , I need help with the same problems as the below forum. I too was on a long conversation with customer service - even with a level 2 specialist. I cited this same problem that was on the forum but came to a dead end. Called both Comcast and Arris. Please kindly help!

 

I bought the Arris SB8200 and trying to get the 2nd port with another IP address. I bought the Performance Plus Internet + Gigabit Internet. 

 

Reference: https://forums.xfinity.com/t5/Your-Home-Network/Getting-a-second-IP-address-for-my-SB8200-Modem/td-p/3140388#

Responses

EG

Expert

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88K Messages

2 y ago

First, check the "Rate Card" for your local area to see if that feature is even available anymore. Seems that it is being phased out;

 

https://www.xfinity.com/support/rate-card/

 

It's a PDF.


Scroll down to "Xfinity Internet" and look for "Additional IP Addresses".

 

If nothing is listed then it's likely to have been discontinued in your local market area.

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