Visitor
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1 Message
Geolocation
ever since service was done in my area my geolocation is now being shown as Indiana.
I’m in Frankfort Illinois.
can you fix this problem. It is causing me many problems and xfinity is impossible to get ahold of.
Visitor
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1 Message
ever since service was done in my area my geolocation is now being shown as Indiana.
I’m in Frankfort Illinois.
can you fix this problem. It is causing me many problems and xfinity is impossible to get ahold of.
BruceW
Gold Problem Solver
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26.4K Messages
12 days ago
Comcast/Xfinity assigns your public IP address, but does not control where others think that IP is located. That's handled by third parties. https://forums.xfinity.com/conversations/your-home-network/fix-geolocation-of-my-ipaddress/666127b51e56d61567f91b4d?commentId=66618f1609e34b487ca2560a and https://www.xfinity.com/support/articles/correct-geolocation-data may help you correct the location info.
Changing your public IP may or may not change where these third parties think you are located. If you're using your own modem and router, you can use the router's "clone MAC" feature to change your IP.
If you're using a rental Comcast device, they do not provide a way to change the IP address, and they won't change it for you, so you'd have to:
A VPN is another possibility. If you use one your public IP won't actually change, but systems you connect to will see the IP provided by the VPN rather than your actual public IP.
Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
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XfinityMarcos
Official Employee
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2.4K Messages
11 days ago
Hi user_c8zwca, thank you for adding your post to our Forum and for sharing part of your time with us. Once again our community on the money, and @BruceW provided a great 'Resource'. Were you still having geolocation issues or were you able to follow contact those sites listed in that hyperlink?
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