Visitor
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7 Messages
GEO Location incorrect
I have two PCs connected to the home network.
One has the Geo location incorrect, and I've lost my patience looking for help, browsing forums and message boards, and getting into dead ends.
Xfinity charges me a huge amount of money monthly and I should NOT have to be browsing for help for something I haven't caused.
BTW, I went to the physical store near my home to look for help only to have an employee giving me worst attitude and asking in with the most sarcastic tone "Why having your PC reporting you in the wrong state stops you from renting movies?"
As if I need to explain to a so called costumer service provider why having accurate geo location is important.
I live in Oakland Park, FL. My PC sees me in Rockford, Illinois.
It seems the only response in this forum is ¯\_(ツ)_/¯
I may have to switch companies, I've lost my desire to deal with this.
Is there any actual help or am I only going to receive links to 3rd parties companies that "I" am supposed to contact?



EG
Expert
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117.5K Messages
2 days ago
So you are saying that one of them is correct ? And they both are connected to the same router / gateway device ?
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EG
Expert
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117.5K Messages
2 days ago
First, let me just say that I've never heard of this before. Ok so if it was both, it would be caused by incorrect r/DNS - geolocation data of the WAN / public IP address assigned to your router by your ISP. Since it is only one of them, please see if anything here applies;
https://www.google.com/search?q=I+have+two+PCs+connected+to+the+home+network.+One+has+the+Geo+location+incorrect%2C&rlz=1C1CHBF_enUS937US937&sourceid=chrome&ie=UTF-8
YMMV. Good luck !
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EG
Expert
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117.5K Messages
2 days ago
I doubt it, but hey, anything is possible. If it were a problem with the gateway or your public IP, both PC's would be wrong.
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D0ggyM0nster2026
Visitor
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7 Messages
2 days ago
I want to post this, since it seems to have solved the issue, after MUCH research.
Hopefully it will be helpful for somebody else, too.
This experimental fix forces the browser to look for the Windows default location, which needs to be sure is correct.
(settings / privacy and security / location / default location)
It came from this link:
https://support.google.com/chrome/thread/350818637/incorrect-location-on-google-chrome?hl=en#:~:text=If%20Wi%2DFi%20data%20isn,to%20use%20the%20right%20information.&text=First%2C%20ensure%20the%20basic%20information,gives%20Windows%20a%20reliable%20fallback.
Step 2: Advanced Chrome Troubleshooting
Chrome Settings > Privacy and security > Site settings.google.comand click the trash can icon to delete all its stored data. This forces Chrome to re-evaluate its permissions.chrome://flagsand press Enter.0
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D0ggyM0nster2026
Visitor
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7 Messages
2 days ago
Unfortunately, like EVERYTHING I have done so far, it eventually reverts to the wrong location.
I spent another entire day searching for a fix without any luck in actually solving this problem.
I'm already shopping for a new internet service.
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XfinityMarshante
Official Employee
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1.1K Messages
2 hours ago
Hello @D0ggyM0nster2026, thank you for taking the time to leave a post. Sorry you’ve been dealing with this; it’s completely understandable that you’re frustrated. You’ve put in a lot of effort trying to resolve. Sorry you were made to feel dismissed or spoken to disrespectfully when you asked for help. That’s not the experience we want for our customers, especially as a long-time, paying customer. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, we'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, click the "New message" icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
(edited)
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EG
Expert
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117.5K Messages
2 hours ago
@D0ggyM0nster2026 @XfinityMarshante
Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.
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