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D0ggyM0nster2026
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Friday, April 17th, 2026 5:31 PM

GEO Location incorrect

I have two PCs connected to the home network.

One has the Geo location incorrect, and I've lost my patience looking for help, browsing forums and message boards, and getting into dead ends.

Xfinity charges me a huge amount of money monthly and I should NOT have to be browsing for help for something I haven't caused.

BTW, I went to the physical store near my home to look for help only to have an employee giving me worst attitude and asking in with the most sarcastic tone "Why having your PC reporting you in the wrong state stops you from renting movies?"

As if I need to explain to a so called costumer service provider why having accurate geo location is important.

I live in Oakland Park, FL. My PC sees me in Rockford, Illinois.

It seems the only response in this forum is ¯\_(ツ)_/¯

I may have to switch companies, I've lost my desire to deal with this.

Is there any actual help or am I only going to receive links to 3rd parties companies that "I" am supposed to contact?

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EG

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117.4K Messages

2 hours ago

So you are saying that one of them is correct ? And they both are connected to the same router / gateway device ?

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D0ggyM0nster2026

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@EG​ Perhaps I could've been more specific.

One is correct, the other one (mine) reports it in Rockford, Illinois.

I live in Oakland Park, Florida.

And yes, both connected to the same router.

I've reported to Google several times, they accepted my request for an update, and it corrects for a little bit.

The next time I check it's back in Rockford.

(edited)

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2 hours ago

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EG

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2 hours ago

First, let me just say that I've never heard of this before. Ok so if it was both, it would be caused by incorrect r/DNS - geolocation data of the WAN / public IP address assigned to your router by your ISP. Since it is only one of them, please see if anything here applies;

https://www.google.com/search?q=I+have+two+PCs+connected+to+the+home+network.+One+has+the+Geo+location+incorrect%2C&rlz=1C1CHBF_enUS937US937&sourceid=chrome&ie=UTF-8 

YMMV. Good luck !

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D0ggyM0nster2026

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Would requesting a new gateway potentially resolve my problem?

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2 hours ago

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D0ggyM0nster2026

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@EG​ Let me also say, thanks for the suggestions.

I've gone through that check list many times.

(there's no location history in Windows 11 and my default location is correct)

(also no "reset location")

No VPNs, I considered using VPN services from my anti-virus, but they don't offer my city's location.

Reset Windows Location Services: On the affected PC, go to Settings > Time & Language > Date & Time > Location and choose "Reset location". (Option not available in Windows 11)
Clear Cached Location Data: Go to Settings > Privacy & Security > Location and click "Clear" under Location history. (Option not available in Windows 11)
Manually Set a Default Location: In Settings > Privacy & Security > Location, scroll down to "Default location" and select "Set default" to manually map your correct location.
Check for VPNs/Proxies: Ensure no VPN or proxy software is active, even if it is not currently connected. These can force an IP to show a different region.
Reset Network and DNS: Open Command Prompt as Administrator and run ipconfig /flushdns.
Reboot Network Equipment: Restart your modem and router to potentially receive a new, correctly mapped public IP address. 

I've done all of those.

(edited)

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2 hours ago

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EG

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@D0ggyM0nster2026​ 

Your quite welcome ! I'm just sorry that I don't have a solution for you..... ☹️☹️ Perhaps someone with more knowledge / experience with this may chime in here. Best of luck !

(edited)

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

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1 hour ago

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EG

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2 hours ago

I doubt it, but hey, anything is possible. If it were a problem with the gateway or your public IP, both PC's would be wrong.

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D0ggyM0nster2026

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I'd probably get charged.

I'm so fed up.

I'm sorry, I know it's none of your fault, but it's just frustrating.

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2 hours ago

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