Hello @user_cc60f7, the first generation of xFi pods are compatible with the XB3, XB6, and XB7 wireless gateways. As of November 17, 2021, 1st Generation xFi Pod 3-packs will be available for sale while supplies last at select retail stores.
Hi, I appear to have an XB7 Xfi gateway (model TG4482A). I'm trying to add gen 1 Xfi pods via the Xfinity app but none of the three pods I have will come online. I make it through the first two steps but on the 3rd step when they're attempting to come online they never do. I've unplugged each one and plugged it back in with no luck.
I did remove the pods from the app and tried to re-connect but it still fails at bringing them online.
Hello, @tomski57. I hope you're having an amazing day. I'm sorry to hear the trouble these xFi pods are causing you. I'd be more than happy to review your account to see what we can do to help resolve this issue.
In order to get started, can you please send me a private message to Xfinity Support with your full name and full address by clicking the chat icon in the top right?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Please continue this discussion in the other topic that you started. Thanks. The original poster has not returned. 3-month-old dead thread is now being closed.
XfinityAldrik
Official Employee
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2.1K Messages
3 years ago
Hello @user_cc60f7, the first generation of xFi pods are compatible with the XB3, XB6, and XB7 wireless gateways. As of November 17, 2021, 1st Generation xFi Pod 3-packs will be available for sale while supplies last at select retail stores.
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tomski57
Contributor
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23 Messages
3 years ago
Hi, I appear to have an XB7 Xfi gateway (model TG4482A). I'm trying to add gen 1 Xfi pods via the Xfinity app but none of the three pods I have will come online. I make it through the first two steps but on the 3rd step when they're attempting to come online they never do. I've unplugged each one and plugged it back in with no luck.
I did remove the pods from the app and tried to re-connect but it still fails at bringing them online.
Any suggestions?
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EG
Expert
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110K Messages
3 years ago
Please continue this discussion in the other topic that you started. Thanks. The original poster has not returned. 3-month-old dead thread is now being closed.
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