Visitor
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3 Messages
Gen 1 POD pairing
I am having problems pairing any gen 1 xfinity PODS. I am used to 'Extendes' to boost my WIFI signal. First off I am using the Xkinity app to activate this POD. I plug in this POD to 120AC and hold my cell phone atleast 6" from the outlet (sometime actually touching) It does reconise this POD because it changes about 3 screens before it gets to the 'pairing screen'. It seems to get stuck and it will not pair, I give it atleast 10 minutes before I get the error message. I realise that these PODs are different from the 'extenders' that I am used to. I will reboot my cell phone and if this does't help I will remove and then recopy that app. At first (sence this POD has a cat. 4 port connection on it), I thought that maybe the first POD needed to 'direct connected' next to the Xfinity modum. But I realised that this is an entirely differt concept. Does it matter exactly where I place the first POD? Do you have any other suggestions? [Edited: "Personal Information"]
CCKrista
Retired Employee
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1.5K Messages
2 years ago
Hello, thank you for taking the time to reach out on social media. I understand your concern with the xFi pods, and I'd like the opportunity to check into that for you.
To access your account, will you please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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EG
Expert
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111.7K Messages
2 years ago
@user_d76019
Your personal information was edited out of your post. Please send that requested info via a Direct Message / Private message as per the above instructions given by @XfinityKrista. Thank you.
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EG
Expert
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111.7K Messages
2 years ago
@user_d76019
Did you send that direct message / private message to the Xfinity Support Team ?
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