Visitor

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1 Message

Thursday, December 11th, 2025 6:10 PM

Gateway

When I go to active my gateway all it says is loading 

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Expert

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114.9K Messages

3 days ago

I'm not sure if this method works anymore (YMMV). Try calling 1-855-652-3446. That is their self-install device activation line. Have the RF / CM / HFC MAC address and the serial number of it handy when you call. Good luck ! Please let me know.

Official Employee

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2K Messages

1 day ago

Mjturmon thank you for using the Xfinity Community Forums page to reach out regarding your internet equipment activation. Were you able to get your device up and running using the information provided by EG?

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