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1 Message
Monday, November 24th, 2025 9:56 PM
Just installed new gateway now I have no internet or cable
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Expert
115.4K Messages
2 months ago
Did you get it activated for service by them ? Is the indicator light lit a steady white ?
Official Employee
2.8K Messages
Hi there, @user_ngezem I'm sorry for the trouble you are experiencing with your new Gateway. Since it's been a few days since you posted are you still having trouble with your services, if so please don't hesitate to reach back out.-Richard
EG
Expert
•
115.4K Messages
2 months ago
Did you get it activated for service by them ? Is the indicator light lit a steady white ?
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XfinityRichard
Official Employee
•
2.8K Messages
2 months ago
Hi there, @user_ngezem I'm sorry for the trouble you are experiencing with your new Gateway. Since it's been a few days since you posted are you still having trouble with your services, if so please don't hesitate to reach back out.-Richard
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