4 Messages
Gateway Wireless Network is Intermittent Daily
I have a Gateway that loses its wireless connection randomly, at least once a day. Wired connections are fine, and the Xfinity app never shows any issues. This only happens on devices connected to the WiFi broadcasted by the Gateway. Sometimes it will fix itself, other times I have to reboot the Gateway. When trying to connect to the WiFi while it drops, I can see the network briefly but am unable to connect to it; then I lose the ability to see the network at all. I'd like to get a replacement Gateway or find a solution within network settings.
This has to be an issue with the wireless portion of the Gateway but there is nothing within the Xfinity app, Xfinity Assistant, or support options that allows me to properly navigate this issue and speak to a live representative. The customer service is supremely unhelpful.
XfinityBenjaminM
Official Employee
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1.6K Messages
10 days ago
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EG
Expert
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107.1K Messages
9 days ago
@XfinityBenjaminM They wrote this: "other times I have to reboot the Gateway."
(edited)
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EG
Expert
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107.1K Messages
9 days ago
@user_zxp3df
Try getting it swapped out for another one. Good luck !
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justsam
Contributor
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70 Messages
9 days ago
Which Xfinity Gateway is this?
You stated all wireless client devices are losing WiFi but if you get closer to the Gateway with a phone for example, can you then pick up the WiFi?
Is there only one SSID and it ceases being broadcast when the Gateway is in the failed mode?
Do you have some form of network scan such as Apple Airport Utility to scan for WiFi networks and their relative signal strengths?
Do you see any of the Xfinity pirated channels such as Xfinity WiFi or Xfinity Mobile, or are they also gone when Gateway fails?
Is there any preceding event that occurs or time of day that the Gateway fails?
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EG
Expert
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107.1K Messages
9 days ago
@user_zxp3df @XfinityBillie
Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.
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justsam
Contributor
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70 Messages
8 days ago
Sounds like it may be time to replace and perhaps update router! If possible for you I would visit a Xfinity store as I find it impossible to do anything over the phone and just results in anger and ultimately driving to Xfinity store.
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