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Sunday, November 10th, 2024 3:46 PM

Gateway Wireless Network is Intermittent Daily

I have a Gateway that loses its wireless connection randomly, at least once a day. Wired connections are fine, and the Xfinity app never shows any issues. This only happens on devices connected to the WiFi broadcasted by the Gateway. Sometimes it will fix itself, other times I have to reboot the Gateway. When trying to connect to the WiFi while it drops, I can see the network briefly but am unable to connect to it; then I lose the ability to see the network at all. I'd like to get a replacement Gateway or find a solution within network settings.

This has to be an issue with the wireless portion of the Gateway but there is nothing within the Xfinity app, Xfinity Assistant, or support options that allows me to properly navigate this issue and speak to a live representative. The customer service is supremely unhelpful. 

Official Employee

 • 

1.6K Messages

15 hours ago

 

user_zxp3df Hello! Thank you for reaching out to us here on our Community Forum. If you have not already done so, please pull the power cable out of your modem/router for about a minute and then plug it back in. If you still experience connection issues after that, please let us know.

 

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