A common problem. The cooling fan is malfunctioning. There is no fix other than to get it swapped out for another. Take it to your local Xfinity store for the fastest option, or ship it back for free via UPS and have them ship you another one. You can even get *home pickup*.
Hi there, @user_tumow4 Oh no I'm sorry to hear that your modem is hot to the touch. Since it's been a few days since you last posted, is your modem still hot to the touch?-Richard
EG
Expert
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110.6K Messages
1 year ago
A common problem. The cooling fan is malfunctioning. There is no fix other than to get it swapped out for another. Take it to your local Xfinity store for the fastest option, or ship it back for free via UPS and have them ship you another one. You can even get *home pickup*.
https://www.xfinity.com/support/articles/returning-your-equipment
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XfinityRichard
Official Employee
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1.9K Messages
1 year ago
Hi there, @user_tumow4 Oh no I'm sorry to hear that your modem is hot to the touch. Since it's been a few days since you last posted, is your modem still hot to the touch?-Richard
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