Visitor
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2 Messages
Gateway Stopped Broadcasting 2.4GHZ
I have a Gateway meant to be split broadcasting at 2.4ghz and 5ghz with two different network names. All of a sudden the 2.4ghz networked has vanished and the light on the Gateway for 2.4 is off. Both continue to show up on the xfinity connect website/tool as operational. Restarting the gateway has not helped. Any suggestions? This is very annoying as I cannot use my printer on 2.4ghz. Thank you
EG
Expert
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110.3K Messages
3 years ago
The two WiFi bands SSID's have recently been combined into one with the Comcast gateway devices. Some devices get confused and don't know how to see / talk to combined SSID's.
If you are not using any Xfi Pods, you can try separating the 2.4 and the 5.0 names and give them two different broadcast names / SSID's;
https://www.xfinity.com/support/articles/change-wifi-mode-admin-tool-xfinity-xfi
Associate the printer with the new 2.4 SSID (broadcast name) and password.
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CCLuis
Problem Solver
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493 Messages
3 years ago
Thank you for reaching out, @kaen. I definitely understand how this would be frustrating. Just to be sure that we are on the same page in regard to what has been done in order to try and fix this. 1. You said you have a Gateway, but just to make sure, is this an Xfinity leased Gateway? If so, have you tried the steps outlined in this article to split the network?
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EG
Expert
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110.3K Messages
3 years ago
@XfinityLuis My link must be invisible.................................
(edited)
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user_25b2c3
Visitor
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1 Message
3 years ago
I have the same issue, although both my 2.4Ghz and 5Ghz lights are blinking on my Xfinity gateway. I did separate them as at the time it made more sense and was easier to navigate.
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EG
Expert
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110.3K Messages
3 years ago
@user_25b2c3
Please create a new topic of your own here on this board detailing your issue. Thanks.
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