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5 Messages
09/13/2026 5:57 PM
wont connect, but the light is solid red. retail store people told me to replace a new one
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Expert
121K Messages
2 hours ago
First. Is this a new service install / new move-in or an existing one ?
@EG brand new, i just moved in and ordered the home internet.
Did you get the device activated for service yet?
16 minutes ago
Try activating it using their Xfinity app;
https://www.xfinity.com/support/articles/activate-xfi-gateway-app
https://www.xfinity.com/support/articles/how-to-activate-your-self-install-devices?linkId=137017738
@EG I already did; the light is always solid red.
My app is stuck on the " Talk to an agent and reactivate gateway page.
i just talked to a agent half an hour ago who claimed that my gateway should be active now.
but it is still solid red
7 minutes ago
I'm going to escalate your issue to the Comcast corporate employees (The Digital Care Team) who are available to these boards. You should get a reply here in your topic. Good luck !
EG
Expert
•
121K Messages
2 hours ago
First. Is this a new service install / new move-in or an existing one ?
1
0
EG
Expert
•
121K Messages
2 hours ago
Did you get the device activated for service yet?
2
0
EG
Expert
•
121K Messages
16 minutes ago
Try activating it using their Xfinity app;
https://www.xfinity.com/support/articles/activate-xfi-gateway-app
https://www.xfinity.com/support/articles/how-to-activate-your-self-install-devices?linkId=137017738
1
0
EG
Expert
•
121K Messages
7 minutes ago
I'm going to escalate your issue to the Comcast corporate employees (The Digital Care Team) who are available to these boards. You should get a reply here in your topic. Good luck !
0
0